Gas PETRONAS Home Delivery

It is all about providing you the convenience you need!
3 Reasons Why We’re More than just Gas Delivery
MESRA Points
MESRA Points
Reason 1
Every purchase of Gas PETRONAS earns Mesra points. Use them to redeem fuel at any of our PETRONAS Stations or other items at our Kedai Mesra.
Safety Checks
Safety Checks
Reason 2
Upon delivery of Gas PETRONAS, we will conduct safety checks. It is our way of going beyond delivery to ensure safety, so you will have a good cooking experience.
Trained Personnel
Trained Personnel
Reason 3
Our people are professionally trained not only to conduct safety checks but to also ensure efficient delivery to your doorstep. It is part of our commitment to ensure that you will experience the ultimate convenience.


For any inquiries, feedbacks and service coverage
Call Us at PETRONAS Mesralink

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Call us and place your Gas PETRONAS order
Gas PETRONAS Home Delivery
You will receive an exclusive fridge magnet upon delivery. Hurry, while stocks last!
FAQs
  • What is 'Gas PETRONAS Home Delivery' (GPHD)?
    Gas PETRONAS Home Delivery is a local call for customers to order Gas PETRONAS cylinder(s).

  • What is the Gas PETRONAS Home Delivery number?
    1300 – 888- 427 (GAS)

  • How do I order through GPHD?
    • Step 1: Call Mesralink Hotline 1300-888-427 (GAS)

    • Step 2: Provide your details and purchase the orders (C12kg or C14kg)

    • Step3: Mesralink will escalate the order to the respective Premier Dealers (PDs).

    • Step 4: PD will deliver the product to customers.

  • What is the operation hour for GPHD?
    Time: 8am – 6pm (Monday to Saturday) except for Kelantan & Terengganu.

    How will my orders be treated during Friday prayers?
    GPHD will be stopped for deliveries for orders received during 12:30pm – 2:30pm on Friday. It will be delivered from 2.30pm onwards.

  • When is the last order to purchase for the day?
    4.00pm. Order received after 4.00pm will be included in the next working day order. The last delivery will be at 6.00pm.

  • Is GPHD available on Sunday and National Public Holiday?
    GPHD is only available on Sunday for 2 states: Kelantan & Terengganu. In lieu of this, GPHD service will not be available for these two states on Friday.

    GPHD is not available to the public on National Public Holiday.

  • How long is the delivery period to receive my order?
    Delivery period from order creation until Gas PETRONAS cylinder delivery to your home is 30 mins to 2 hours, depending on weather and traffic conditions.

  • What type of Gas PETRONAS cylinder could I purchase through this GPHD?
    There are four (4) types:-
    • LPG 12 kg cylinder
    • LPG 14 kg cylinder
    • LPG 12 kg cylinder with Cylinder Deposit
    • LPG 14 kg cylinder with Cylinder Deposit

    Note: LPG 50kg cylinder is not included in GPHD service

  • Can I order both 12kg and 14kg of Gas PETRONAS cylinders from one order?
    Yes and up to 2 cylinders per order.

  • Do you accept other brand cylinder (apart from Gas PETRONAS)?
    No, we do not accept other brand cylinders from Petron, Shell, BHP and Solar.

  • How much is the price of LPG for GPHD service?
    Total price for Central Region:
    • C12 – RM25.98/cylinder (incl. of RM3.00 delivery charges per cylinder + RM0.18 GST 6%)
    • C14 – RM29.78/cylinder (incl. of RM3.00 delivery charges per cylinder + RM0.18 GST 6%)


    Total price for Northern, Eastern & Southern Region:
    • C12 – RM25.34/cylinder (incl. of RM2.40 delivery charges per cylinder + RM0.14 GST 6%)
    • C14 – RM29.14/cylinder (incl. of RM2.40 delivery charges per cylinder + RM0.14 GST 6%)


  • What are the benefits of ordering through GPHD service?
    • Dedicated Trained Delivery Personnel to deliver Gas PETRONAS cylinders to your door steps.

    • Safety Check/Tips upon delivery

    • Mesra Card Points Accumulation


  • Does this GPHD service cover all areas/regions of Malaysia? Do we have any pan to expand GPHD to other Cities or even Sabah and Sarawak?
    For now only major cities in Peninsula Malaysia are covered. We will consider expending it to Sabah and Sarawak if the requirement as well as infrastructure are available.

  • Where are the cities/locations/regions covered for this GPHD service?
    Regions involved: 4 (Central, Northern, Southern, and Eastern)

    Cities: 14 (Klang Valley, Kangar, Georgetown, Bayan Lepas, Alor Setar, Kulim, Ipoh, Seremban, Malacca City, Johor Bahru, Kuantan, Dungun, Kuala Terengganu and Kota Bharu)

  • How many Mesra Card points am I entitled to once I have purchased from GPHD?
    1 kg = 1 Mesra Card point.

    No points are issued for RM80 cylinder deposit. Terms and Conditions apply.

  • Can I use Mesra Card points to redeem free Gas PETRONAS Cylinder or obtain Gas PETRONAS cylinder at cheaper price?
    Not for the time being.

  • What if I don't have Mesra Card?
    Please proceed to any of your nearest PETRONAS Service Station for new member registration. You will be able to obtain Mesra Card points for the next purchase.

  • Could customer purchase other accessories (i.e hose, regulator, clips) from Hotline?
    We do not sell these items, but if there is a requirement, CSE need to put a remark in the system that customer could purchase hose & regulator which is certified & approved by SIRIM directly through our Premier Dealers.

  • How is the performance of GPHD so far?
    GPHD has shown some promise with volume increased from 22,481 cylinders in 2012 to 28,412 cylinders in 2013. GPHD is intended to provide service differentiation and another channel of network to enhance services and convenience to customers.

  • How should I provide my feedbacks about this new service?
    You may call Mesralink at 1300 88 8181 or 1300 888 427. Alternatively, you can also submit a form here.



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